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Excellent customer service...what does it mean?

Customer service is something I’m very passionate about and have been for over 30 years. Over these years, I have managed many teams in the sales arena, internal and external, large and small, and the one thing they all had in common was a passionate customer focus. Good customer service is the lifeblood of any business. You can offer promotions, promise the world, slash prices to bring in as many new customers as you want, however, unless you can retain those customers and generate repeat business, your company won’t be as profitable as it should be. It’s all about sending the customer away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer them and then become repeat customers. It’s a well-known fact that people buy from people, and Norbar’s customers are no different. Our customer will always have a choice, so it’s down to us to make sure that when they are in the market for a ...

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Product Selector

Finding the correct torque tool for your specific application is essential to ensure torque is applied accurately and with maximum ease.

Use our Product Selector to find exactly the right Norbar tool for the job.

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Find a Distributor

There are Norbar companies in the UK, North America, Australia, New Zealand, Singapore, China and India, together with a network of specialist distributors in most countries.

Select any region on our world map for contact details.

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Download Catalogue

Details of Norbar’s extensive range of torque wrenches, multipliers and equipment for measurement and calibration can be downloaded in our comprehensive online product catalogue.

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Norbar Videos

Norbar’s collection of training videos.

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Norbar News & Updates

Read about Norbar’s news and developments in the UK and across our international network for the latest updates on the fascinating and fast-moving world of precision torque engineering.

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Download Our Apps

Norbar apps are available free for download on Android and iPhone and are invaluable tools for engineers.

Our Torque Unit Converter provides instant conversion across Metric, SI and Imperial units.

The Torque Extension app calculates the exact torque wrench setting value for required level of torque to be applied.

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FAQ

Precision torque engineering is a wide and complex field which is critical to many sectors of industry and poses many questions to those seeking information about its features and practical applications.

Here are some of the key queries we regularly encounter.

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Use Our Calculators

Norbar has devised easy-to-use online calculators that support the correct application of torque in three key areas:

  1. Unit conversion to assist international measurement definitions.
  2. Torque extension for setting correct values
  3. Torque tension to identify precise levels of torque to be applied for individual applications.

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NORBAR TORQUE TOOLS LTD. Wildmere Road, Banbury, Oxfordshire, OX16 3JU, United Kingdom
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