Norbar understands that you value us for both the precision of our equipment and the reliability of our service. In the event that you need equipment replacing or repairing we appreciate that time is of the essence, and work to ensure equipment is replaced, repaired and returned to you as quickly as possible, without ever compromising the high standards that you expect from us. Please download the Norbar Goods Returns Form, complete and return with your goods.
Service Replacement Policy
Slimline and Professional Models up to a capacity of 400 N·m and Industrial Torque Wrenches sent in for repair will be replaced by a Service Replacement Tool. It is not our policy to repair tools in these ranges.
Professional models with a capacity above 400 N·m will be repaired on a parts plus labour basis unless the service replacement cost would be lower.
New parts are used in the manufacture of service replacement tools and carry a twelve-month part and labour warranty and calibration certificate.
Norbar offers over 150 different Spares Kits to support the longevity of their tools. In order to maintain the quality, performance, and peace of mind associated with their products Norbar recommend that only genuine Norbar spares are fitted to their tools.
If you have a specific enquiry, please contact us directly.