Posted on 02/10/2014 By Norbar
I have been with Norbar Torque Tools for nearly seven years, with my first role being a Trainee Sales Engineer. I have worked my way up through the company to my current role of Technical Sales Engineer.
The primary objective of my role is to support the internal Customer Relations team, who deal with the day-to-day order entering process and are the first point of contact for customers. I also support the network of distributors that we have, and the end users that contact us on a daily basis. The Technical Sales Engineers are essentially the ‘safety net’ for when something goes wrong or when a customer has a technical enquiry.
The role involves a lot of interaction with the distribution network that has been set up to enhance maximum productivity for customers. It involves daily support via email and telephone about potential applications for Norbar products. However, our support offering for customers doesn’t end there. We regularly visit end users to evaluate applications and sol ...