Posted on 02/10/2014 By Norbar
Customer service is something I’m very passionate about and have been for over 30 years. Over these years, I have managed many teams in the sales arena, internal and external, large and small, and the one thing they all had in common was a passionate customer focus. Good customer service is the lifeblood of any business. You can offer promotions, promise the world, slash prices to bring in as many new customers as you want, however, unless you can retain those customers and generate repeat business, your company won’t be as profitable as it should be.
It’s all about sending the customer away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer them and then become repeat customers. It’s a well-known fact that people buy from people, and Norbar’s customers are no different.
Our customer will always have a choice, so it’s down to us to make sure that when they are in the market for a ...