We are pleased to present below all posts archived in 'October 2014'. If you still can't find what you are looking for, try using the search box.
Continuous Improvement (CI) sounds so straightforward on paper and from the outside it gives a perception of a company or organisation that is heading in the right direction; but is this really the case and are they embracing it in the right way?From my experience I have seen both extremes and I often question where we fit into this scale. If the truth be told, I still don’t really know and to a certain degree, does it matter? After all “as long as we are heading in the right direction, surely we are embracing Continuous Improvement right? Well no, not necessarily”Continuous Improvement can be a very controversial subject. On so many occasions I have literally seen people run a mile at the mere mention of those 2 words but in other cases I have seen people talk and demonstrate it with such passion and belief, you would have no reason to question it. So, how can a subject matter provoke such diverse reactions when the intentions are only for the good?The fact of the matter is there is no single answer. Perhaps ...
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It goes without saying that excellent customer service is a vital part of a successful business and at Norbar this is no different. In fact, we pride ourselves on delivering the very best service to our customers at every stage. We don’t just see the customer service team as a group of people who deal with complaints or who are called upon when people have an issue that needs resolving. Exceptional customer service starts from the first contact that is made with the customer to the last, and our staff are trained to always ensure that each and every one of our customers receive the very best service from any member of the Norbar team they encounter.
This customer focused ethos is part of Norbar’s philosophy, something that we instil in all of our staff from the moment they join us, and something that we continually strive to uphold. Our Customer Relations Manager, Stephen Maxfield, has blogged about the mantra that his team upholds:
Good customer service is about giving the customer an e ...
I have been with Norbar Torque Tools for nearly seven years, with my first role being a Trainee Sales Engineer. I have worked my way up through the company to my current role of Technical Sales Engineer.
The primary objective of my role is to support the internal Customer Relations team, who deal with the day-to-day order entering process and are the first point of contact for customers. I also support the network of distributors that we have, and the end users that contact us on a daily basis. The Technical Sales Engineers are essentially the ‘safety net’ for when something goes wrong or when a customer has a technical enquiry.
The role involves a lot of interaction with the distribution network that has been set up to enhance maximum productivity for customers. It involves daily support via email and telephone about potential applications for Norbar products. However, our support offering for customers doesn’t end there. We regularly visit end users to evaluate applications and sol ...
Customer service is something I’m very passionate about and have been for over 30 years. Over these years, I have managed many teams in the sales arena, internal and external, large and small, and the one thing they all had in common was a passionate customer focus. Good customer service is the lifeblood of any business. You can offer promotions, promise the world, slash prices to bring in as many new customers as you want, however, unless you can retain those customers and generate repeat business, your company won’t be as profitable as it should be.
It’s all about sending the customer away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer them and then become repeat customers. It’s a well-known fact that people buy from people, and Norbar’s customers are no different.
Our customer will always have a choice, so it’s down to us to make sure that when they are in the market for a ...
Norbar has devised easy-to-use online calculators that support the correct application of torque in three key areas:
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