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 Norbar » Sales & Service » After Sales Service

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After Sales

Service Replacement PolicyService Replacement Policy

Our aim is to turn your torque wrench around and return it for use as quickly as possible. Our policy is that Slimline and Professional Models up to a capacity of 400 N·m and Industrial Torque Wrenches sent in for repair will be replaced by a Service Replacement Tool. It is not our policy to repair tools in these ranges.

Professional models with a capacity above 400 N·m will be repaired on a parts plus labour basis unless the service replacement cost would be lower.

New parts are used in the manufacture of service replacement tools and carry a twelve month part and labour warranty and calibration certificate. 

We reserve the right to only accept original Norbar tools for exchange (tools already issued as service replacements are not eligible) and to reject a tool which obviously has been grossly misused or damaged.

Spares Availability

If you have a specific enquiry please contact Norbar using enquiry@norbar.com

  

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Standards

Norbar products are manufactured in the factory in Banbury, England. The factory's ISO 9001 certification is key to providing good customer service worldwide.

  

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NORBAR TORQUE TOOLS LTD    Beaumont Road, Banbury, Oxfordshire, OX16 1XJ, United Kingdom
Tel + 44 (0) 1295 753600  Enquiries + 44 (0) 1295 270333  Fax + 44 (0) 1295 753643  Email enquiry@norbar.com
Registered Office as above - Registered in England No. 380480 - VAT No. GB 119 1060 05
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