The Voice of
Torque Control

You are here: News & Events  >  Blog


Posts Tagged 'customer service'

We are pleased to present below all posts tagged with 'customer service'. If you still can't find what you are looking for, try using the search box.

Good customer service is at the heart of Norbar's philosophy

It goes without saying that excellent customer service is a vital part of a successful business and at Norbar this is no different. In fact, we pride ourselves on delivering the very best service to our customers at every stage. We don’t just see the customer service team as a group of people who deal with complaints or who are called upon when people have an issue that needs resolving. Exceptional customer service starts from the first contact that is made with the customer to the last, and our staff are trained to always ensure that each and every one of our customers receive the very best service from any member of the Norbar team they encounter. This customer focused ethos is part of Norbar’s philosophy, something that we instil in all of our staff from the moment they join us, and something that we continually strive to uphold. Our Customer Relations Manager, Stephen Maxfield, has blogged about the mantra that his team upholds: Good customer service is about giving the customer an e ...

Popular tags: , , , , ,

Excellent customer service...what does it mean?

Customer service is something I’m very passionate about and have been for over 30 years. Over these years, I have managed many teams in the sales arena, internal and external, large and small, and the one thing they all had in common was a passionate customer focus. Good customer service is the lifeblood of any business. You can offer promotions, promise the world, slash prices to bring in as many new customers as you want, however, unless you can retain those customers and generate repeat business, your company won’t be as profitable as it should be. It’s all about sending the customer away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer them and then become repeat customers. It’s a well-known fact that people buy from people, and Norbar’s customers are no different. Our customer will always have a choice, so it’s down to us to make sure that when they are in the market for a ...

Popular tags: , , , ,

Product Selector

Finding the correct torque tool for your specific application is essential to ensure torque is applied accurately and with maximum ease.

Use our Product Selector to find exactly the right Norbar tool for the job.

Click here >>

Find a Distributor

There are Norbar companies in the UK, North America, Australia, New Zealand, Singapore, China and India, together with a network of specialist distributors in most countries.

Select any region on our world map for contact details.

Click here >>

Download Catalogue

Details of Norbar’s extensive range of torque wrenches, multipliers and equipment for measurement and calibration can be downloaded in our comprehensive online product catalogue.

Click here >>

Norbar Videos

Norbar’s collection of training videos.

Click here >>

Norbar News & Updates

Read about Norbar’s news and developments in the UK and across our international network for the latest updates on the fascinating and fast-moving world of precision torque engineering.

Click here >>

Download Our Apps

Norbar apps are available free for download on Android and iPhone and are invaluable tools for engineers.

Our Torque Unit Converter provides instant conversion across Metric, SI and Imperial units.

The Torque Extension app calculates the exact torque wrench setting value for required level of torque to be applied.

Click here >>


Precision torque engineering is a wide and complex field which is critical to many sectors of industry and poses many questions to those seeking information about its features and practical applications.

Here are some of the key queries we regularly encounter.

Click here >>

Use Our Calculators

Norbar has devised easy-to-use online calculators that support the correct application of torque in three key areas:

  1. Unit conversion to assist international measurement definitions.
  2. Torque extension for setting correct values
  3. Torque tension to identify precise levels of torque to be applied for individual applications.


Copyright 2016 Norbar

Norbar Torque Tools Inc. 36400 Biltmore Place, Willoughby, Ohio 44094, USA