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Posts Tagged 'customer service'

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Good customer service is at the heart of Norbar's philosophy

It goes without saying that excellent customer service is a vital part of a successful business and at Norbar this is no different. In fact, we pride ourselves on delivering the very best service to our customers at every stage. We don’t just see the customer service team as a group of people who deal with complaints or who are called upon when people have an issue that needs resolving. Exceptional customer service starts from the first contact that is made with the customer to the last, and our staff are trained to always ensure that each and every one of our customers receive the very best service from any member of the Norbar team they encounter. This customer focused ethos is part of Norbar’s philosophy, something that we instil in all of our staff from the moment they join us, and something that we continually strive to uphold. Our Customer Relations Manager, Stephen Maxfield, has blogged about the mantra that his team upholds: Good customer service is about giving the customer an e ...

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Excellent customer service...what does it mean?

Customer service is something I’m very passionate about and have been for over 30 years. Over these years, I have managed many teams in the sales arena, internal and external, large and small, and the one thing they all had in common was a passionate customer focus. Good customer service is the lifeblood of any business. You can offer promotions, promise the world, slash prices to bring in as many new customers as you want, however, unless you can retain those customers and generate repeat business, your company won’t be as profitable as it should be. It’s all about sending the customer away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer them and then become repeat customers. It’s a well-known fact that people buy from people, and Norbar’s customers are no different. Our customer will always have a choice, so it’s down to us to make sure that when they are in the market for a ...

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